What happens when support asks to open my dashboard?
Our support team never opens your dashboard without your permission. When it helps to see your screen, this is what happens:
- You get a prompt on your screen and an email asking if we may open your dashboard.
- You choose to allow it, or to say no. Nothing opens until you say yes.
- You can end the access at any time.
- Afterwards you get a summary of what was done.
Important: If you say no, we keep helping through your ticket. Saying no never changes the help you receive.
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