Support and your privacy

Logging a ticket and how we ask before we step in.

• How do I contact support and log a ticket?The quickest way to get help is to log a ticket from your own dashboard, so your question and our reply stay together and nothing goes missing.
• What happens when support asks to open my dashboard?Our support team never opens your dashboard without your permission. When it helps to see your screen, this is what happens:
• Where is my data kept, and who can see it?Your data stays in your own dashboard. Nothing is sent to an outside service unless you switch on a feature that needs one, such as your own email, online card payments or WhatsApp sharing.